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FAQ

PRIMEMATE Dispatch Services is a leading provider of truck dispatching services in the United States. We specialize in helping trucking companies optimize their operations and improve efficiency. Our team is dedicated to providing top-notch dispatching services, allowing our clients to focus on their core business while we handle the logistics. With PRIMEMATE Dispatch Services, you can trust that your trucking operations are in good hands.

  • How do dispatcher find loads?
    Dispatchers find loads by using load boards, industry contacts, freight brokers, and direct relationships with shippers to secure the best opportunities for their clients.
  • What additional support services do you offer to the Owner-operators?
    1. Trip planning and route optimization: We go beyond just finding loads. We help you plan efficient routes that minimize deadhead miles and fuel costs, ensuring you spend more time earning and less time stuck in traffic. 2. 24/7 communication and support: Our dedicated dispatchers are available around the clock to answer your questions, address any issues that arise on the road, and keep you informed every step of the way. 3. Negotiation expertise: We secure the best possible rates for your loads, ensuring you maximize your profits on every haul. 4. Truck stop and weigh station information: We provide real-time updates on rest areas, fuel prices, and weigh station locations to keep you on schedule and compliant with regulations. 5. Paperwork and settlement assistance: We help you navigate the complexities of paperwork, invoices, and settlements, so you can focus on driving.
  • What type of loads does your dispatch service specialize in?
    We can handle a wide variety of loads, but we have particular expertise in: - Dry vans (general freight); - Refrigerated trailers (temperature-controlled goods); - Flatbeds (oversized cargo or construction materials); - Expedited loads (time-sensitive deliveries); - LTL (less-than-truckload) shipments;
  • Can a dispatcher improve my company's performance?
    Yes, a dispatcher can significantly improve your company's performance by finding loads, negotiating rates, planning efficient routes, and handling paperwork, allowing you to focus on driving and increasing your profitability.
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