PRIVACY
&
TERMS

Effective Date: [10/01/2024]

At PRIMEMATE Dispatch Services, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, and share information when you engage with our services and your rights regarding your data.

Information We Collect

We collect different types of personal information to provide our dispatch services efficiently. The types of information we collect may include:

• Personal Identification Information: This includes your name, email address, phone number, billing address, and company information.

• Business Information: We may collect details about your trucking business, such as fleet size, routes, and load preferences.

• Payment Information: We collect payment details, including billing information and transaction history, for billing purposes.

• Communication Data: Any correspondence through email, phone, or other means of communication between you and PRIMEMATE Dispatch Services.

• Usage Information: We collect technical data related to your interaction with our website or services, including IP address, browser type, and browsing activity.

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide our dispatch services, including load sourcing, route optimization, compliance management, and customer support.

• Communication: To contact you regarding your account, services, updates, and responses to inquiries.

• Billing and Payments: To process transactions and manage billing-related tasks.

• Improvement of Services: To analyze and improve the quality and functionality of our services, including customer experience enhancements.

• Compliance: To ensure compliance with legal obligations, such as safety regulations and data protection laws.

Sharing of Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist us in delivering services (e.g., payment processors, compliance support, IT services). These providers are bound by confidentiality obligations and are not permitted to use your data for purposes other than those outlined in this policy.

• Legal Compliance: We may disclose information if required by law, regulation, legal process, or government request, or if necessary to protect the rights, property, or safety of PRIMEMATE Dispatch Services or others.

• Business Transfers: If PRIMEMATE Dispatch Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We take data security seriously and use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption: We use encryption techniques to secure sensitive data during transmission.

• Access Controls: Only authorized personnel have access to your information, and they are bound by strict confidentiality agreements.

• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Data Protection Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.

• Right to Rectification: You may request corrections to any inaccurate or incomplete information we have about you.

• Right to Erasure: You may request the deletion of your personal information, subject to legal and contractual limitations.

• Right to Object: You can object to the processing of your personal information in certain circumstances.

• Right to Data Portability: You may request that we transfer your personal information to another organization, where feasible.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, track site performance, and provide you with more personalized services. You can control your cookie preferences through your browser settings.

Third-Party Links

Our website or communications may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make significant changes, we will notify you by posting the updated policy on our website and updating the “Effective Date” above.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:

PRIMEMATE Dispatch Services
Email: info@primematedispatch.com
Phone: +1 (505) 625-0328
Address: 1209 MOUNTAIN ROAD, ALBUQUERQUE, NM 87110